At ICBR Wellness, protecting your privacy is one of our highest priorities. We understand that when you share your personal and health information with us, you are placing trust in our organization. This Privacy Policy explains how we collect, use, store, and protect your information when you access our services, book consultations, or interact with our website.
Our goal is to maintain transparency while ensuring full compliance with applicable Indian data protection laws and global privacy best practices.
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1. Information We Collect
To provide personalized and effective wellness services, we may collect the following categories of information:
1.1 Personal Information
When you:
- Book a consultation
- Register for a service
- Make a payment
- Contact us for support
We may collect:
- Full Name
- Contact Number
- Email Address
- Residential Address
- Billing Details
- Payment Information
This information helps us identify you, process your requests, and deliver services efficiently.
1.2 Health Information
During consultations with our Health Coach, you may voluntarily share:
- Medical history
- Current health concerns
- Lifestyle details
- Dietary patterns
- Medication usage
- Health reports (if applicable)
This sensitive information enables us to customize wellness guidance and recommend suitable modalities tailored to your needs.
We treat all health-related data with strict confidentiality and security protocols.
1.3 Website Usage Data
When you visit our website, certain non-personal information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral sources
This data helps us:
- Improve website performance
- Enhance user experience
- Understand visitor behavior
- Optimize content and services
We do not use this data to personally identify users without consent.
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2. How We Use Your Information
We use your data strictly for legitimate business and service purposes.
2.1 Service Delivery
Your personal and health information allows us to:
- Provide personalized wellness services
- Customize consultation plans
- Track progress effectively
- Offer relevant recommendations
Without accurate information, it may not be possible to deliver optimal results.
2.2 Secure Payment Processing
All payments are processed securely. Your financial details are used solely for:
- Completing transactions
- Generating invoices
- Maintaining financial records
We do not store or misuse your payment data beyond what is required for legal and accounting purposes.
2.3 Promotional Communication
With your consent, we may send:
- Updates about new services
- Wellness tips
- Exclusive offers
- Discount announcements
You can unsubscribe at any time.
2.4 Legal Compliance
We may process your information when required to:
- Comply with legal obligations
- Respond to lawful government requests
- Enforce our terms and policies
- Prevent fraud or misuse of services
3. Data Security & Protection Measures
Protecting your information is critical to us.
We implement:
- Encrypted data transmission
- Secure servers
- Access control systems
- Regular monitoring and updates
- Restricted internal access
Only authorized personnel can access sensitive information, and they are bound by confidentiality obligations.
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4. Sharing of Information
We do not sell, rent, or trade your personal information.
However, we may share limited data with:
- Trusted service providers
- Payment gateways
- Technical support partners
These third parties are required to maintain strict confidentiality and use your data only for authorized purposes.
5. Payment Terms
5.1 Advance Payment Policy
All services provided by ICBR Wellness are offered on an advance payment basis. Payment must be completed before the initiation of services.
5.2 GST Compliance
All service charges include applicable GST as per Indian government regulations. Proper invoices are issued for every transaction.
6. Disclaimer
Results May Vary
The effectiveness of wellness modalities depends on multiple factors including:
- Individual compliance
- Health condition severity
- Consistency in following guidance
- Lifestyle practices
Each individual’s results may differ.
Limitation of Liability
ICBR Wellness cannot guarantee identical results for every client. We encourage all clients to follow the Health Coach’s guidance carefully for optimal outcomes.
7. Your Privacy Rights
We believe you should have full control over your information.
7.1 Right to Access
You may request access to the personal data we hold about you.
7.2 Right to Update
If any information is inaccurate or outdated, you may request corrections.
7.3 Right to Opt-Out
You may unsubscribe from promotional emails at any time by:
- Clicking the unsubscribe link
- Contacting us directly
7.4 Right to Data Deletion
You may request deletion of your personal information unless retention is required for:
- Legal obligations
- Regulatory compliance
- Accounting purposes
We will process such requests promptly.
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8. Data Retention Policy
We retain personal and health data only for as long as necessary to:
- Provide services
- Maintain compliance
- Resolve disputes
- Enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
9. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve browsing experience
- Remember preferences
- Analyze traffic
You can disable cookies in your browser settings if desired.
10. Updates to This Privacy Policy
ICBR Wellness reserves the right to update this Privacy Policy at any time.
If significant changes are made, we will notify users via:
- Website announcements
- Email communication (where applicable)
We recommend reviewing this page periodically.
11. Contact Information
If you have any questions about this Privacy Policy or your data, please contact us:
Email: icbrwellness@gmail.com
Phone: +91 70427 88829
We are committed to resolving your concerns promptly and transparently.
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